Reimagine customer support with SnapCall's innovative Video AI technology, designed to enhance customer engagement and satisfaction. This tool allows support teams to handle issues more efficiently by providing customers the ability to visually explain their problems through video, screen recordings, or live calls. By capturing 80% of non-verbal communication cues, SnapCall enables agents to grasp the full context of issues immediately, eliminating the tedious back-and-forth of traditional text or voice exchanges. This leads to a quicker resolution of customer issues and an overall improved support experience.
Moreover, SnapCall leverages advanced AI to analyze video interactions, delivering detailed transcripts, summaries, and keyword insights that help agents identify root causes swiftly. It integrates seamlessly with existing CRM systems like Zendesk and Salesforce, ensuring that support teams can utilize video communication without overhauling their current processes. With features such as intelligent automation and the ability to suggest relevant knowledge base articles, SnapCall empowers organizations to resolve customer inquiries faster and with greater accuracy, ultimately fostering higher customer satisfaction and loyalty.
Specifications
Category
Writing Helper
Added Date
January 14, 2025
Pricing
Free Tier:
- Basic video support features
- Up to 50 video calls/month
- $0/month
Pro Tier:
- Advanced video and AI analysis features
- Unlimited video calls
- $49/month
Enterprise Tier:
- Custom solutions for large teams
- Dedicated account manager
- Custom pricing