Agentforce

Agentforce is a cutting-edge AI application designed to provide autonomous, proactive support to employees and customers across various platforms. With the ability to resolve up to 83% of visitor issues on the Salesforce Help site, Agentforce streamlines workflows by automating tasks, answering queries, and providing assistance in real-time. It leverages an extensive library of pre-built skills tailored for different departments, including CRM, Slack, and Tableau, enabling teams to customize their agents to suit specific business needs without extensive coding.

The platform's advanced Atlas Reasoning Engine enhances its capability by allowing Agentforce to process complex, multi-step questions and retrieve accurate, contextually relevant data. This enables businesses to deploy AI agents that can engage customers 24/7, handle inquiries, and escalate issues to human agents when necessary. Use cases include enhancing customer service by autonomously resolving cases, supporting sales teams by managing prospect interactions, and personalizing shopping experiences, making Agentforce a versatile tool for organizations aiming to improve efficiency and customer satisfaction.

Free Tier:
- Basic features for individual users
- Limited access to pre-built skills
- $0/month

Pro Tier:
- Advanced features for teams
- Access to the full library of skills and integrations
- $49/user/month

Enterprise Tier:
- Custom solutions for large organizations
- Dedicated support and onboarding
- Custom pricing based on needs