Twig

Description

Teamsync Software Inc.'s Twig AI tool enables customer support agents to promptly and precisely address customer inquiries. It thoroughly searches through all the company's documentation, knowledge bases, and past support tickets, and suggests responses with proper citations to ensure accuracy. Additionally, it incorporates sentiment analytics to assist agents in identifying potential risks in their responses. Lastly, Twig seamlessly integrates with popular documentation and knowledge base platforms while ensuring the anonymity of any personally identifiable information (PII) data.